Return & Refund Policy

Opened products

To protect the integrity of research materials, all sales are final on any vial that has been opened, unsealed, or reconstituted. We cannot accept these items for return or refund.

Damaged, incorrect, or missing items

If your order arrives damaged, contains the wrong product, or is missing an item, email us within 7 days of delivery with your order number and clear photos of the package and contents.

Once confirmed, we will ship a replacement at no cost or issue a refund to your original payment method.

Unopened returns

Sealed, unopened products in their original condition may be returned within 14 days of delivery. Contact us first to receive return instructions; returns sent without approval cannot be processed.

Return shipping costs are the buyer's responsibility unless the return is due to our error.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected. Original shipping charges are non-refundable.

Lost packages

If tracking shows no movement or your package does not arrive, contact us. We will file a claim with FedEx and, once the loss is confirmed, reship your order or issue a refund.

Cancellations

Orders can be cancelled for a full refund at any time before they ship. Orders placed before 2 PM ET usually dispatch the same day, so please contact us as soon as possible.

Research use only

All Art of Peptides products are sold strictly for laboratory and in vitro research. They are not for human or veterinary use. Misuse of a product does not qualify for a return or refund.

Contact us

Email info@artofpeptides.com with your order number and we'll respond within one business day.